NADG recovers a staggering $10.3M in patient A/R that was over 90 days old in the first 2 years

NADG Background – A Big Network In Search of a Perfectly Scalable Solution

North American Dental Group (NADG) is a dental services organization driven to offer best-in-class dental care to every patient at every visit. They achieve their mission by providing non-clinical administrative services to more than 250 dental practices across 15 states, and are affiliated with over 500 full and part-time dentists.

NADG’s clinical decisions are made by the Professional Dental Alliance (PDA), a group of affiliated dentists who collaborate to advance patient care based on a unique data and outcome-driven approach. Supported doctors, who make up the PDA and utilize NADG services, are empowered to make clinical decisions intent on delivering best-in-class oral care while providing an exceptional patient experience.
On a grand scale, NADG is one of Abella’s remarkably prosperous dental services organization stories. This case demonstrates how Abella’s scalable and automated solutions can be implemented in organizations of any size and scope, from smaller-scale to very large.

Challenge – A Quick Roll Out & Immediate Results

Immediate results were desired and subsequently proven through an enormous ROI – and are projected to continue for years to follow. In total, NADG placed $29.4m of problematic 90+ day aging patient A/R into the system and collected $12.9m since June ’21 – representing 44% of the outstanding funds.
Abella AR is consistent like clockwork – and works quickly. Targeting patients that NADG had deemed uncollectable with traditional phone calls and paper invoices, was the first step. Frustration with collections swiftly evolved to overwhelming satisfaction as Abella’s text/SMS and email efforts turned the tide in an astonishing way.

Solution – Fast Money in 90 Days & 10.3 Million Markers of Success

In the first 90 days of the rollout, Abella AR helped NADG total $1.5m in cash payments – 42% of which was directly generated by the software’s integration. Of the $451,000 collected from patients with A/R older than 90 days, that was directly attributed to the new text/SMS and email communication campaign, a modern evolution from discarded paper invoices and ignored phone calls.

In just the first two years, Abella AR was responsible for the collection of $10.3m in payments that were older than 90 days – representing over 48% of NADG’s total problematic A/R. Of that, 34% was collected in full within seven days of those accounts being processed into the Abella software. Talk about an immediate impact!

“Abella has been nothing short of incredible! It’s like an AR ninja that goes out, finds, and retrieves all our aging patient AR” Finance Manager, North American Dental Group.

Overall Abella has been super successful at collecting on our aging AR debt. But what amazed me was how, within the first 90 days of launching, Abella AR helped us collect a of total $1.5m in cash payments, almost half of which was directly generated by the software’s integration.  We also collected over $450,000 from patients with A/R older than 90 days. That was directly attributed to the new text/SMS and email communication campaign, a modern evolution from discarded paper invoices and ignored phone calls.