SGA Dental Partners sees 10 locations collect over $500K in just 3 months

SGA Background – Rooted in Strong Values, Those Now Stretch Across a Larger DSO

Born from the coming together of three outstanding and long-respected dental practices in hometown communities across the Southeast, SGA expanded those values now into an even greater dental service organization. SGA Dental Partners now delivers the highest level of clinical excellence and patient-centered care across 16 practices.

SGA empowers dentists by taking care of their dentists – thus making everything else easier. From regular partner calls to their clinical advisory board, SGA supports their partner dentists in having a voice. They share information and profit from each other’s success by partnering with high-performing dentists to get their practices to the next level. This entails helping them acquire the latest technologies in their offices, including cutting-edge accounts receivable solutions.

Challenge – A Streamlined System for a Multitude of Distinct Offices and Practices

Rolling out in 16 distinct practices (many with multiple locations) requires a simple system to replicate across the board in regards to training staff, ensuring smooth daily operations, and allowing them to interact efficiently with patients.

As with all cases, the interface of offering innovative technology that patients are already using in other areas of their daily lives; gives a convenient comfort to paying their debts. The bills may have faded to the back of their mind, or quite frankly, willingly ignored.

With a few taps on the screen or clicks of a button in a payment app that they may already use to reimburse a friend for lunch, eliminates the traditional barriers of writing a check, or setting up multiple steps to link payment from a bank account.

Solution – One Simple Text Resulted in a 34% Balance Boost, 46% of Old Balances Collected in 7 Days

Of the patients who paid in full so far, 46% of those balances were paid within 0-7 days of being placed in Abella, while 34% of people paid in full after their first SMS notifications.

With a collection rollout in May 2022 starting with 10 locations hopping aboard in April and another two in June, a whopping $546k+ was in-house by the end of August. The top-grossing location pulled in over $100k and six others boasted between $50-71k in just five months. Many of those offices collected well over 50% of the funds placed in Abella.

Now that the Abella AR software is fully implemented, it has set a course forward for active payment plans to climb steadily in the next 4-6 months and into future collections.  Over $51k is set to be collected on active payment plans remaining, with the vast majority to be collected within the next two quarters.

“Now that the Abella AR software is fully up and running, it’s freed up our team to focus on keeping our patients happy and healthy while Abella keeps our AR the same!” Finance Manager, SGA Dental Partners

We launched Abella in May 2022 with 10 locations hopping aboard in April and another two in June. By the end of August, we collected a whopping $546k+ and our top-grossing location pulled in over $100k and six others boasted between $50-71k in just five months. Many of those offices collected well over 50% of the funds placed in Abella.